How does the delivery process work in this app?
The delivery process begins when a customer places an order through the app. The vendor receives the order, prepares the items, and then personally delivers them to the specified address.
Who is responsible for the delivery: the vendor or the app?
Vendors are responsible for handling their deliveries. The app facilitates the order placement and provides necessary tools for tracking. Still, the actual delivery is managed by the vendor.
Can I track the delivery in real time?
Yes, you can track your delivery in real time through the app. The tracking feature allows you to monitor the status and location of your order from the moment it's dispatched until it reaches your doorstep.
What happens if there's an issue with my delivery?
In case of any issues with your delivery, don't hesitate to contact our customer support through the app. We'll promptly address any concerns, such as delays or damaged items, to ensure your satisfaction.
Are delivery fees included in the order total?
Delivery fees are separate from the order total. The app will transparently display applicable delivery fees before confirming your order.
Can I schedule a specific delivery time?
Yes, you can schedule a specific delivery time based on vendor availability. You'll have the option to choose a delivery time that suits your convenience.
How do I contact the delivery person/vendor?
You can contact the delivery person or vendor through the app. The app provides a messaging or contact feature to ensure seamless communication during the delivery process.
What safety measures are in place for deliveries?
We prioritize the safety of our customers and vendors. Safety measures include contactless delivery options, and vendors are instructed to adhere to health and safety guidelines during delivery.
Is there a minimum order requirement for delivery?
Some vendors may have a minimum order requirement for delivery. This information will be communicated during the ordering process, ensuring transparency before you confirm your purchase.
Can I change the delivery address after placing an order?
Changing the delivery address may be impossible once an order is confirmed. Please review your order details carefully before confirming to avoid any issues.
What areas do the vendors cover for deliveries?
Vendors cover specific geographical regions for deliveries. You can check the app for the available delivery areas to ensure your location is within the service range.
How do I leave feedback for the delivery service?
You can leave feedback through the app's review and rating system. Your input is valuable to us and helps us maintain a high standard of service.
What payment methods are accepted for deliveries?
We accept various payment methods, including credit/debit cards and cash on delivery. You can choose your preferred payment method during the checkout process.
Do vendors provide packaging for the items?
Vendors are responsible for packaging items for delivery. They ensure that things are securely packed to maintain quality during transportation.